Refund and Cancellation Policy
Last updated: September 18, 2026
This Refund and Cancellation Policy applies to purchases of Fluent with Julie memberships and other digital products offered by Lingua Horizon LLC. Depending on the checkout through which a purchase is completed, a transaction may either be made directly under our existing payment setup or sold through Paddle, our authorised reseller and Merchant of Record. The commercial refund guarantee applicable to a purchase depends on how that transaction was processed, not your location when reading this Policy. Nothing in this Policy limits any mandatory consumer right or remedy. It forms part of our Terms of Use.
Our voluntary initial-purchase guarantees are in addition to statutory consumer rights. Consumers in certain jurisdictions may also have a separate 14-day statutory right of withdrawal, subject to applicable digital-content and digital-service rules.
1. Direct Purchases — Seven-Day Money-Back Guarantee
The initial paid purchase of a monthly or annual Fluent with Julie membership made directly under our existing checkout is covered by our voluntary seven-day money-back guarantee. This is an additional, no-questions-asked commercial guarantee that applies even if you have already accessed or used the course.
To request a refund under this guarantee, email julie@learnfrenchwithjulie.com within seven calendar days after the initial paid charge. Use the subject “Refund Request” and include the email address used for the purchase.
The guarantee applies once per customer to the initial paid membership purchase and does not automatically restart after cancellation, resubscription, switching plans, or using another email address.
If a refund is approved, it will normally be returned to the original payment method, and access to the refunded membership may end when the refund is processed.
2. Purchases Through Paddle — 14-Day Money-Back Guarantee
If your initial purchase is sold through Paddle, you receive an unconditional 14-calendar-day money-back guarantee on that initial paid purchase.
For an initial paid purchase of a monthly or annual Fluent with Julie membership sold through Paddle, you may request a full refund within 14 calendar days of the initial paid transaction, for any reason and without having to provide justification. This commercial guarantee applies even if you have already accessed or used the course during the 14-day period.
If a subscription sold through Paddle begins with a free trial, the 14-day commercial guarantee begins on the date of the first paid charge.
For subscriptions sold through Paddle, this voluntary 14-day commercial guarantee applies to the initial paid transaction and does not automatically restart on ordinary recurring renewal payments. This does not limit any additional refund, cancellation, withdrawal or other rights provided under Paddle’s applicable policies or mandatory law.
To request a refund for a purchase sold through Paddle, email julie@learnfrenchwithjulie.com within the applicable refund period, using the subject “Refund Request” and including the email address used for the purchase. We handle your request and coordinate transaction-related refund processing with Paddle as the authorised reseller and Merchant of Record. See Paddle’s Buyer Terms and Paddle’s Refund Policy. Nothing in our request procedure limits rights under those policies or mandatory law.
3. Free Trials
We may occasionally offer a free trial. The specific length, eligibility conditions, price after the trial, and renewal terms will be displayed before enrollment.
Unless the offer states otherwise, a free trial converts automatically to a paid subscription at the end of the trial period. To avoid being charged, cancel before the trial ends using the cancellation method available in your account.
If a free trial converts to a paid subscription, the applicable voluntary money-back guarantee (seven days for direct purchases or 14 days for Paddle purchases) begins on the date of the first paid charge.
4. Subscription Cancellation
You may cancel your subscription at any time through your account settings on the Circle platform, whether you purchased directly or through Paddle, or through another cancellation method we make available.
Cancellation stops the next and future renewals. Unless otherwise required by law, Paddle’s applicable policies for Paddle transactions, or expressly agreed, cancellation does not reverse a charge that has already been processed, and access continues until the end of the current paid billing period.
Deleting an app, leaving the community, stopping use of the course, or sending a message through social media does not necessarily cancel a subscription. If you cannot access the cancellation controls, contact us promptly at julie@learnfrenchwithjulie.com .
5. Renewal Charges
Monthly subscriptions renew monthly and annual subscriptions renew annually until cancelled. The applicable price, currency, taxes, billing interval, and any trial terms are displayed before purchase.
Ordinary renewal charges are not covered by our voluntary initial-purchase money-back guarantees unless expressly stated otherwise. However, a renewal may separately qualify for a refund, cancellation, withdrawal or other remedy where required by applicable law, under Paddle’s applicable policies for Paddle transactions, because of a billing error, or where otherwise approved by the relevant seller or payment provider.
6. Incorrect or Duplicate Charges
If you believe you were charged after a timely cancellation, charged more than once, charged an incorrect amount, or billed because of a technical error, contact us as soon as possible. We may request information reasonably necessary to identify and investigate the transaction.
7. One-Time Digital Products
Unless a product page or checkout states otherwise, one-time digital products such as ebooks, worksheets, downloads, audio files, or bundles are non-refundable after delivery or access, except where covered by the Paddle guarantee above, Paddle’s applicable policies for Paddle transactions, required by law, or where the product is defective, materially misdescribed, or not delivered.
8. Statutory Consumer Rights
Nothing in this Policy limits a right or remedy that cannot lawfully be excluded.
Consumers in the European Economic Area, United Kingdom, and other applicable jurisdictions may separately have a 14-day statutory right of withdrawal. This statutory right is separate from our voluntary commercial money-back guarantees, which do not replace, restrict, or shorten the statutory 14-day period.
Consumers in certain jurisdictions may have statutory cancellation, withdrawal, conformity, repair, replacement, price-reduction, or refund rights for online contracts, digital content, and digital services.
Where legally permitted, immediate access to digital content or the beginning of a digital service during the statutory withdrawal period may affect or result in the loss of the right to withdraw when the legally required express consent and acknowledgement were collected at checkout.
To exercise a statutory withdrawal right, send a clear statement to julie@learnfrenchwithjulie.com with the subject “Withdrawal Request” and identify the purchase, purchase date, purchaser name, and account email.
All other mandatory consumer rights remain unaffected.
9. Processing of Refunds
Approved refunds are normally returned to the original payment method. Processing times depend on the payment provider, card issuer, bank, currency, and location. We cannot control the time taken by a financial institution to display an approved refund.
10. Changes to This Policy
We may update this Policy for future purchases to reflect changes in our products, offers, payment providers, business practices, or applicable requirements. The version applying to a purchase is the version presented or linked when that purchase was made, subject to mandatory law.
11. Contact
Lingua Horizon LLC
Email:
julie@learnfrenchwithjulie.com
Previous Versions
Previous versions of this Refund and Cancellation Policy remain available for reference: