Refund and Cancellation Policy

Last updated: July 30, 2026

This Refund and Cancellation Policy applies to purchases made directly from Lingua Horizon LLC for Fluent with Julie memberships and other digital products. It forms part of our Terms of Use.

Fluent with Julie provides a voluntary seven-day, no-questions-asked money-back guarantee in addition to any statutory consumer rights. Consumers in certain jurisdictions may also have a separate 14-day statutory right of withdrawal, subject to applicable digital-content and digital-service rules.

1. Voluntary Seven-Day Money-Back Guarantee

The initial paid purchase of a monthly or annual Fluent with Julie membership is covered by our voluntary seven-day money-back guarantee. This is an additional, no-questions-asked commercial guarantee that applies even if you have already accessed or used the course.

To request a refund under this guarantee, email julie@learnfrenchwithjulie.com within seven calendar days after the initial paid charge. Use the subject “Refund Request” and include the email address used for the purchase.

The guarantee applies once per customer to the initial paid membership purchase and does not automatically restart after cancellation, resubscription, switching plans, or using another email address.

If a refund is approved, it will normally be returned to the original payment method, and access to the refunded membership may end when the refund is processed.

2. Free Trials

We may occasionally offer a free trial. The specific length, eligibility conditions, price after the trial, and renewal terms will be displayed before enrollment.

Unless the offer states otherwise, a free trial converts automatically to a paid subscription at the end of the trial period. To avoid being charged, cancel before the trial ends using the cancellation method available in your account.

If a free trial converts to a paid subscription, the voluntary seven-day money-back guarantee described above begins on the date of the first paid charge.

3. Subscription Cancellation

You may cancel a subscription at any time through your account settings on the Circle platform or through another cancellation method we make available.

Cancellation stops the next and future renewals. Unless otherwise required by law or expressly agreed, cancellation does not reverse a charge that has already been processed, and access continues until the end of the current paid billing period.

Deleting an app, leaving the community, stopping use of the course, or sending a message through social media does not necessarily cancel a subscription. If you cannot access the cancellation controls, contact us promptly at julie@learnfrenchwithjulie.com .

4. Renewal Charges

Monthly subscriptions renew monthly and annual subscriptions renew annually until cancelled. The applicable price, currency, taxes, billing interval, and any trial terms are displayed before purchase.

Renewal charges are generally non-refundable once processed, except where required by law, covered by an express guarantee, caused by a billing error, or otherwise approved by us, subject always to applicable statutory withdrawal rights and other mandatory consumer protections.

5. Incorrect or Duplicate Charges

If you believe you were charged after a timely cancellation, charged more than once, charged an incorrect amount, or billed because of a technical error, contact us as soon as possible. We may request information reasonably necessary to identify and investigate the transaction.

6. One-Time Digital Products

Unless a product page or checkout states otherwise, one-time digital products such as ebooks, worksheets, downloads, audio files, or bundles are non-refundable after delivery or access, except where required by law or where the product is defective, materially misdescribed, or not delivered.

7. Statutory Consumer Rights

Nothing in this Policy limits a right or remedy that cannot lawfully be excluded.

Consumers in the European Economic Area, United Kingdom, and other applicable jurisdictions may separately have a 14-day statutory right of withdrawal. This statutory right is separate from the voluntary seven-day money-back guarantee, which does not replace, restrict, or shorten the statutory 14-day period.

Consumers in certain jurisdictions may have statutory cancellation, withdrawal, conformity, repair, replacement, price-reduction, or refund rights for online contracts, digital content, and digital services.

Where legally permitted, immediate access to digital content or the beginning of a digital service during the statutory withdrawal period may affect or result in the loss of the right to withdraw when the legally required express consent and acknowledgement were collected at checkout.

To exercise a statutory withdrawal right, send a clear statement to julie@learnfrenchwithjulie.com with the subject “Withdrawal Request” and identify the purchase, purchase date, purchaser name, and account email.

All other mandatory consumer rights remain unaffected.

8. Processing of Refunds

Approved refunds are normally returned to the original payment method. Processing times depend on the payment provider, card issuer, bank, currency, and location. We cannot control the time taken by a financial institution to display an approved refund.

9. Changes to This Policy

We may update this Policy for future purchases to reflect changes in our products, offers, payment providers, business practices, or applicable requirements. The version applying to a purchase is the version presented or linked when that purchase was made, subject to mandatory law.

10. Contact

Lingua Horizon LLC
Email: julie@learnfrenchwithjulie.com